PS4 error codes and how to fix them (2024)

At the time of writing on July 1 the PlayStation Network is currently down, which means some players can't access the PlayStation Store, online servers for multiplayer, or validate games by retrieving license information. Sony have acknowledged this issue, and are working to resolve it as soon as possible.

Quick PS4 error codes

These are the most common PS4 error codes, which we've covered in this guide:

• NP-34958-9
• WC-40383-8
• SU-30746-0
• SU-42481-9
• SU-42118-6
• E-8210604A
• CE-32753-0
• CE-36329-3
• NP-34957-8
• WS-37469-9
• WS-37398-0 / WS-38481-4

PS4 error NP-34958-9

The PS4 34958-9 error code can also included messages like 'An error has occurred' or 'Cannot use the content' when trying to play games. There are three fixes current that people are reporting success with:

1. One current fix involves manually changing your internet settings to choose specific DNS Settings. However, what settings you choose seem to vary with region so there's no single solution there.
2. Another option that seems to work for some people is to log on to the PSN website to deactivate all your consoles and then sign back in.
3. Some reports also suggest using your phone as a hotspot to then reactivate your console as a primary and reactivate your licenses.

This definitely seems to be a network issues affecting accounts and licenses of content so, hopefully, will be resolved server side by PlayStation.

PS4 error WC-40383-8

"This service is currently undergoing maintenance."

If you see the WC-40383-8 PS4 error code then this is usually due to a communication problem between your console and the servers, so the first thing to confirm is that your router and internet connection are functioning correctly. If they are, then check the PlayStation Network status page to make sure the PSN is not having any current issues, and if everything seems ok there then look for information on the particular game you are trying to play, as there may be local server problems specific to that title.

PS4 error SU-30746-0

“The system software update has failed.”

This SU-30746-0 PS4 error code can appear when your PS4 console has failed to install the latest firmware update. Luckily, PlayStation Support has its own set of recommended steps for you to follow to resolve this error code, particularly if restarting your PS4 has not solved the error code:

1. Ensure your PS4 is connected to the internet, preferably via a wired connection to your router using an ethernet cable.
2. Go to ‘Notifications’ and delete any update files by pressing the Options button, and then selecting ‘Delete’.
3. Now go to ‘Settings’ and select ‘System Software Update’ to attempt to install the update again.

If this doesn’t work, you’ll need to manually update your PS4 using a USB drive and Safe Mode on your PS4. Before you start with this method, make sure you’ve got a FAT32 USB storage device with at least 500MB of space free and access to a PC or Mac. You can read the full details on how to do a PS4 system software update using Safe Mode here, but in short:

1. Download the PS4 console update file onto your USB drive and save it as "PS4UPDATE.PUP" in the "UPDATE" folder that you’ve created.
2. Plug the USB drive into your PS4 and start the console in Safe Mode by holding the power button and releasing it after the second beep.
3. Select Safe Mode option 3: ‘Update System Software’, then choose ’Update from USB Storage Device’.

If you upgrade to a PS5, bear this manual update method in mind, as you might need it for a few PS5 error codes that you could encounter.

PS4 error SU-42481-9

“The system software update has failed.”

Curiously, this PS4 error code is basically the same as SU-30746-0 and can therefore be fixed in the same way. You should refer to the above instructions to see how to resolve this failed firmware update error code, but to summarise, you need to try restarting your console, deleting any update files through the Notifications menu, or manually updating your PS4 using a USB drive.

PS4 error SU-42118-6

"An error has occurred."

This error code can be a sign of an issue with your PS4 hardware, specifically a bad ribbon connection, and may have made your console unusable. If you are still able to use your PS4, try some simple steps to fix the issue first – restart your console, check all of your connections, or check for system updates for example. If these don’t work, you may have to back up your data and perform a factory reset on your PS4.

PS4 error E-8210604A

“An error occurred with the payment.”

This PS4 error code appears whenever a payment, perhaps for PS Plus subscription or a game on the PlayStation Store, fails to go through. While this can be a temporary issue that sorts itself out given a bit of time, you should try these steps just to check it’s not a payment issue on your end:

1. Check the credit or debit card information registered to your account is correct and valid – make sure your card has not expired!
2. Try re-registering your credit or debit card. Be aware that if you register or delete your card information multiple times in a short period, you may be blocked from adding payment information.
3. Try using anther credit or debit card if you can.
4. Top up your PlayStation Store wallet with a redeemable PlayStation Store card and pay using the wallet, however, this won’t work for all purchases.

PS4 error CE-32753-0

“An error has occurred.”

This PS4 error code usually means you console cannot connect to the PlayStation Network, in order to verify the license so you can download or play a particular game. The first thing to check is if this is a wider outage, as if the PSN is down then lots of others will also have this issue. If you've recently updated (or tried to update) your system software then this could have introduced a problem with connectivity, so check to verify that the system software update was completed successfully. Finally, check that your router is working correctly and there is no network filtering applied to your connection, which could prevent your PS4 from establishing a connection with the PlayStation Network.

PS4 error CE-36329-3

“An error has occurred with system software.”

Your PS4 might have experienced a data corruption issue if this error code has appeared. Here’s what you can try to fix it:

1. Make sure you have the latest version of the PS4 System Software installed by going to ‘Settings’ and choosing ’System Software Update’. Your PS4 will then restart.
2. If you cannot reach Settings, try using Safe Mode option 3 on your PS4 to update System Software.
3. If this doesn’t work, back up your saved data to ensure you won’t lose anything and then go to ‘Settings’, then ‘Initialisation’, and choose ‘Initialise PS4’. Alternatively, you can use Safe Mode option 6.
4. If this error code continues to appear even after you’ve followed these steps, you should contact PlayStation Support as your PS4 likely has a more serious issue.

PS4 error NP-34957-8

“Server communication error.”

This error code might appear if your PS4 is having connection issues, however it might not be on your end. Firstly, check the PlayStation Network status page to see if PSN is down or not. If PSN is down, you’ll just have to be patient and wait for it to come back online. However, if things are working on that end, it’s likely that your internet connection is causing issues. Try turning off your router, waiting at least five minutes, and then restarting it.

PS4 error WS-37469-9

“Failed to connect to the server.”

This PS4 error code is much the same as NP-34957-8 above, so check on the status of the overall PlayStation Network to begin with, and if no issues are reported there then investigate your own internet connection further to ensure everything is working correctly.

PS4 error WS-37398-0 / WS-38481-4

"An error has occurred."

These error codes usually appears during PSN server outages, preventing you from logging in to the network. As with the previous error code, you should check the PSN status page to see if the service is down or not.

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